Refund Policy

Effective November 3, 2026

Willy Designs is a trade name of Jamie Davis Jeffreys, an individual doing business at 451 Neptune Dr NE, Palm Bay, FL 32907, USA. Email hello@willydesigns.com. Phone (305) 208-4679.

You pay before we start, so the question is fair: what do you get back? It depends on where the work is. The rules apply to each item in your order separately.

By stage

Before we start. Full refund. You don’t need to have sent a brief.
After we start, before your first concepts or drafts are sent. We keep 25% of that item’s price, with a minimum of $50, and refund the rest.
After your first concepts or drafts are sent. No refund for that item. Your remaining revision rounds still apply.
If we can’t do the job. Full refund of that item. This covers work outside what we do, a conflict, a brief we can’t use, or regulated content we decline.

Examples

A $199 item, started, no drafts yet: we keep $50 (the minimum) and refund $149.
A $999 logo, started, no concepts yet: we keep $249.75 and refund $749.25.
A $999 logo, concepts sent: no refund.
Two items in one order, one not started: the one we haven’t started is refunded in full.

Websites

We have “started” when we begin building or when your account access is shared. After we send your first design preview, there’s no refund for that item.

Prepaid months

A month starts on the date you pick or the day we have your brief, whichever is later. It ends 30 days later, or sooner if all the work is delivered. Nothing renews.

Before it starts: full refund.
After it starts: we refund each request we haven’t started, valued at an equal share of the month’s price, minus 25% of that amount (minimum $50).
Delivered work isn’t refunded.
Unused hours and posts expire at the end of the month, including ones waiting for your feedback. They don’t roll over unless we agree in writing.

How to ask

Email hello@willydesigns.com with your order reference. Tell us which item. You can ask to cancel an order by email at any stage; what you get back follows the stages above. Please ask us before filing a chargeback, because we can usually sort it out faster.

When the money arrives

Refunds go back to your original card through Stripe, usually 5 to 10 business days.

Silent projects

If we ask you for something and don’t hear back for 30 days, we pause your project. After 60 days it closes. Anything we’ve delivered is yours; refunds follow the stage rules above.

Your other rights

Nothing here limits rights you have under law that can’t be waived.